Best IT Support and Help Desk Certifications for 2023

This article provides an overview of the top helpdesk manager certifications available to help professionals gain the skills and knowledge necessary for success in this field. Microsoft Certified Solutions Expert (MCSE) is a professional certification program offered by Microsoft. It is designed to help IT professionals demonstrate their expertise in designing and implementing solutions based on Microsoft technologies.

it help desk certifications

Maintaining computer hardware and software systems are the main responsibilities of a desktop support specialist. These IT pros ensure the smooth operation of software and hardware products for employees within an organization and customers outside of an organization. What makes a field service technician different from an IT support specialist or a help desk support specialist is the fact that the work is primarily done in the field. This type of IT pro works at client sites or a customer’s home – like a cable company technician, for example. It typically takes about six months to complete the MCSE certification process, depending on the individual’s experience and knowledge. To get an MCSE certification, individuals must pass several exams that focus on different aspects of Microsoft technologies.

Apple Certified Support Professional

Immerse yourself in these established frameworks and stand out from your peers. Keep your certification up to date with CompTIA’s Continuing Education (CE) program. It’s designed to be a continued validation of your expertise and a tool to expand your skill set. It’s also the ace up your sleeve when you’re ready to take the next step in your career. ComputerCavalry LLC is a provider of computer classes ranging from basic computer skills to advanced IT courses.

This equips you with the practical skills needed in real-world IT situations. Its extensive curriculum, combined with its practical, hands-on approach, is what makes it stand out as the top IT support training for mastering IT fundamentals. This certification’s practical approach to managing and delivering high-quality IT services makes it the best IT support certification overall. It’s your ticket to understanding the language of IT and translating it into effective strategies.

What kind of companies hire IT Support professionals?

With more than 2 million users worldwide, it has the fastest-growing catalog of trainings and classes in the field of IT. Cybrary provides free IT courses on Systems Administration covering most in-demand skills for the role of systems administrator. These IT support certification courses are suitable even for learners who do not wish to take the CompTIA certification exam, but just looking to learn about the basics of IT and computers. They can get a robust IT foundational knowledge in a way that’s easy-to-understand. Mike Meyers, the Industry’s leading authority on CompTIA Certifications has created a series of 2 courses on Udemy to help learners pass the CompTIA A+ Certification. Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant, and speaker.

This article provides an overview of the top certifications available for help desk analysts to help them further their knowledge and career. This article provides an overview of the top certifications for help desk specialists, including their benefits and requirements. Once these prerequisites have been met, candidates can register for the exam through Pearson VUE or Prometric Testing Centers. After registering for the exam and paying the fee, candidates will be able to schedule their exam date and time with either center.

Desktop IT Support Level 1 and 2 in real life (Troubleshooting) (Udemy)

To get an MTA certification, you must first register for an exam through the Microsoft Learning website. Once you have registered for an exam, you will need to purchase a voucher from Microsoft in order to take the exam. The cost of a voucher varies depending on the type of exam you are taking; however, most vouchers cost around $100 USD. The cost of the CompTIA A+ certification varies depending on where you take the exam.

This is because it covers concepts such as network security and best practices for cybersecurity. Whether you want to pursue computer networking or IT security, CompTIA Network+ is a must for building foundational skills. CompTIA A+ is a foundational, vendor-neutral certification that can open doors for new IT professionals. Vendor-neutral certifications cover skills that can be applied to any vendor’s product, whereas vendor-specific certifications dive into the products of one vendor only.

Cisco Certified Network Associate (CCNA)

The trend toward remote and hybrid teams has created extra responsibilities for IT departments, many of which are expanding. And when a tech recruiter is evaluating your resume, they often start by looking at your certifications. You can gain the qualifications you need to become a help desk technician help desk engineer with the following walkthrough. Improving your help desk to better serve your customers can aid in your business’ growth. With more effective and streamlined interactions, you’ll be able to satisfy customers and potentially build long-lasting relationships from the reliability of your help desk.

  • IT support courses are an excellent choice for candidates who are looking to land an entry-level job in the IT field.
  • The course covers vital topics like the OSI model, DNS concepts, DHCP, Client/Server Architecture, and remote tools.
  • If an organization uses technology, they need technical support specialists.
  • Customers want help from you fast, and their patience can run thin quickly if they’re left waiting too long for assistance.
  • Of all the help-desk certifications we’re highlighting, HDI’s offerings are probably the best-known and most respected of their kind in the industry.
  • This exam consists of multiple choice questions covering topics such as installation, configuration, troubleshooting, maintenance, security and networking of desktop systems.
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